Why Formal Customer Training Is Important
Customer experience begins the moment a customer encounters your brand, well before they’ve talked to your employee or stepped foot in your place of business. In fact, customer experience is the customer’s entire experience with your businesses.
Why Customer Experience Is Important
Providing an excellent customer experience should always be your business’s focus. Not only can providing good customer experience increase your customer loyalty, but it can also generate positive word-of-mouth and increase how often your customers do business with you. And with 70% of buying experiences based on how a customer feels they are being treated, it’s now more important than ever that you achieve and maintain a strong reputation for good customer service.
Finding the Right Hires: Great Employees vs. Great Applicants
However, providing consistent good customer service relies heavily on hiring the right people. Many business owners find out the hard way that attaining good hires is a difficult and time consuming process. Not only are there applications to sort through, but there is also verifying the accuracy of applicant information, conducting interviews, and performing pre-employment testing. Not to mention the training and education required in preparing new hires for onboarding.
Benefits of Formal Training
That is why formal training is so important. Formal training provides new employees the resources and knowledge they need to help your businesses achieve or maintain success. That’s because trained employees perform better and provide better service. Well-trained employees are more adept at answering customer questions and handing problems, while untrained employees will likely fail to assist customers.
Contact us
Magnus Workforce’s superior staffing services provide companies with highly-qualified professionals at every level. Our comprehensive process includes background checks, drug screening, confirming proper paperwork, checking references, skill assessments and a thorough in-person interview process. To receive a detailed proposal outing your potential cost savings, contact us today!